These terms apply when you, as a consumer, buy from Indus Mart through this website.
1. Seller
Indus Mart
Näverlursgatan 40, 421 42, Västra Frölunda, Göteborg, Sweden
Email: info@indusmart.se · Phone: 076 275 7884
2. Prices
All prices are in Swedish kronor (SEK) and include VAT. The price you pay is the one shown at checkout. Home delivery is free. Pickup in store is free.
3. Ordering
You need an account to order. The order is placed when you confirm it at checkout (pickup) or when the payment has gone through (home delivery). You will get a confirmation by email. If a product turns out to be out of stock, we will contact you; if we cannot deliver your order, we cancel it and refund anything you have paid.
4. Payment
- Home delivery: pay online when you order. Payments are processed securely by Stripe; we never see your card details.
- Pickup: pay with cash or card in the store when you collect your order.
5. Delivery and pickup
For home delivery we bring your order to the address you entered; we may call you to agree on a time. For pickup you choose when you will come, and your order is prepared at Näverlursgatan 40, 421 42, Västra Frölunda. You can follow your order under My Orders.
6. Cancelling an order
You can cancel your order yourself under My Orders until we have accepted it. If you paid online, the full amount is refunded automatically. After that, contact us and we will help you.
7. Right of withdrawal (ångerrätt)
Under the Swedish Distance and Off-Premises Contracts Act you normally have 14 days to change your mind after receiving goods bought online. The right of withdrawal does not apply to goods that spoil quickly or have a short shelf life (for example fresh fruit, vegetables, frozen and chilled food), or to sealed goods that cannot be returned for health or hygiene reasons once the seal is broken. For other goods, tell us within 14 days and return them unused in their original packaging; we refund you within 14 days of getting your notice, using the same payment method. You pay the cost of returning the goods.
8. Complaints (reklamation)
If something is damaged, missing or wrong, please contact us as soon as possible — ideally the same day — with your order number and, if you can, a photo. You can use the complaint form. Your rights under the Swedish Consumer Sales Act always apply.
9. Personal data
We handle your personal data as described in our Privacy Policy.
10. Disputes
If we cannot agree, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se. We follow ARN's recommendations. Swedish law applies.